Returns & Exchanges

At Rose Farmers, we strive to deliver the freshest, most beautiful blooms directly to your door; however, if your order arrives damaged or fails to meet our quality standards, please contact us within 24 hours of delivery for a replacement or refund.

Return Process

• 1.
  Document the Issue

  Take clear photos of the flowers and the shipping box within 24 hours of arrival to help us assess the quality concern.

• 2.
  Contact Support

  Email our customer care team with your order number and the photos of your arrangement to initiate a claim.

• 3.
  Review Process

  Our floral experts will review your request within 1-2 business days to determine if a replacement or credit is appropriate.

• 4.
  Resolution

  Once approved, we will immediately process a fresh replacement shipment or issue a refund to your original payment method.